Residential Cleaning

Cancellation Policy

Thanks for the clarification. Here's the updated **Carpet & Upholstery Cleaning Policy & Terms and Conditions** for **iShine Cleaning Services**, reflecting that **only cash and bank transfers** are accepted: --- ## **iShine Cleaning Services** ### **Carpet & Upholstery Cleaning Policy & Terms and Conditions** --- ### **1. Booking & Payment** * All services must be booked in advance via phone, email, or our website. * A deposit may be required at the time of booking for larger jobs or commercial work. * **Full payment is due immediately upon completion of the service.** * **We accept payment via cash or bank transfer only.** *Card payments are not accepted.* * Bank transfer payments must be confirmed before our team leaves the premises, unless prior arrangements have been made. --- ### **2. Access & Preparation** * Clients are responsible for providing clear and safe access to the premises at the agreed time. * Please remove small furniture, breakables, and personal belongings from the cleaning area beforehand. * iShine is not responsible for moving large or delicate items unless specifically arranged in advance. --- ### **3. Stain & Odou Removal Disclaimer** * While we use professional-grade cleaning agents and equipment, **complete removal of all stains or odour cannot be guaranteed**, particularly in cases involving: * Set-in stains * Pet accidents * Chemical damage * Permanent discoloration * We will assess and advise you on stain removal likelihood prior to beginning work. --- ### **4. Fabric & Material Suitability** * We always inspect fabric and carpet types before starting and use appropriate cleaning methods. * Clients must inform us of any known material issues, prior cleaning treatments, or existing damage. * We are not liable for issues arising from undisclosed fabric sensitivity, manufacturer defects, or prior chemical use. --- ### **5. Drying Time** * Typical drying times range from **2 to 6 hours**, depending on ventilation, weather conditions, and fabric type. * We advise customers to avoid walking on cleaned carpets or using upholstered items until completely dry to prevent soiling or damage. --- ### **6. Cancellations & Rescheduling** * Please provide **at least 24 hours’ notice** for cancellations or appointment changes. * Late cancellations (under 24 hours) may incur a **£25 cancellation fee**. * If our technicians are unable to access the property at the time of service, the full fee may be charged. ---

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